Get help with a clear support request

Use DigLab contact or email DigLab when a problem cannot be resolved with the troubleshooting guides.

Include the useful details

State your goal, the affected workspace/client account, the step or task title, what you expected, what happened and the time with timezone. Include a record identifier or redacted error if available. Explain whether the action was saved, sent, processing, failed or unknown.

Share a safe screenshot

Capture the relevant control and error. Remove unrelated names, email addresses, answers, contracts and private files. Exclude passwords, email codes, keys, signed links and private conversation reply addresses. Do not share a full browser or desktop capture when a small crop explains the issue.

Preserve the existing work

Keep the original link or operation record and avoid repeated creation or sends. If a payment, invitation or message has an unknown outcome, say so explicitly. A precise report lets the team inspect the existing result before retrying.

Find the right guide

Start with access issues for sign-in, invitations and links. Use work issues for forms, files, publication, approvals and integration results.